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Changed email address - Free account keeps crashing

JoanneUX 12-09-14
Accepted Solution

Changed email address - Free account keeps crashing

I changed my email address within my account and now I keep getting an error asking me to refresh the page or contact support if the issue persists. I can't acccess any of my test data and it wont let me change back the email address to try and fix it. 

 

This is the message:

 

Don't worry, most issues are minor - please refresh your browser and try again.

If this error persists, please let us know at our support page.

Our engineering team has been notified.

a5b37082-7505-47e0-86e0-e416be8d961d | 2014-12-09T17:54:51Z

 

 

Can anyone help? 

Level 1

Brian_Abad 12-09-14
 

Re: Changed email address - Free account keeps crashing

Hey @JoanneUX ,

 

I'll send you a private message to gather some information on what may be going on. This seems to be a pretty specific thing and I'm happy to take a closer look and expand the discussion to a more general scope if it gets to that point!

---
Brian Abad
Manager, Technical Support
Customer Success
Optimizely