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2 optimizely snippets on a page

rbeltran 08-20-15

2 optimizely snippets on a page

Is there a way to use 2 optimizely code snippets on a site. https://www.denverrescuemission.org/ - currently it is running 2 optimizely snippets which is causing optimizely revenue tracking to fail

Level 1

JDahlinANF 08-20-15
 

Re: 2 optimizely snippets on a page

I only see one snippet on the page. Is the double-snippet only on the page that tracks revenue?
Is it the same snippet exposed twice or two different snippets?
Amanda 08-21-15
 

Re: 2 optimizely snippets on a page

@rbeltran

Just as @nap0leon mentioned, can you elaborate on where you have 2 snippets? You should never have 2 snippets on the same page, regardless of whether they are the same or different IDs.
Is your confirmation page on different domain than the URL https://www.denverrescuemission.org/donate? If so, third party tracking would explain the issues you are describing.

 

Here's a support article on how to get around cross-domain tracking, but this solution would only be possible if you had control over the confirmation page domain: https://help.optimizely.com/hc/en-us/articles/201367204-Cross-Domain-Tracking-with-Optimizely

 

Otherwise, you may just want to track revenue on the /donate page knowing that a portion of these events may not end up being successful. At least it would give you a goal to look at and the effect would be spread evenly across the different variations.

 

Let us know if this helps clear things up. We're happy to provide more information

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