Any hints on Optimizely billing?

[#1]

Hi guys and gals,

I'm trying to update my payment method, but apparently it's not an option anywhere. I tried to contact support, but apperently starter plan that we've had for a while does not offer email support, so now I guess I'm bound to having my account removed for non-payment because the credit card on file lapsed. Did anyone else have that issue?

I don't even have a clue what the monthly payment is, I only know I can cancel it...

[#2]

You should contact your account representative if you've already tried regular support.

[#3]

I don't think I have a representative. I can't contact regular support, I'm getting a message that I need to upgrade to obtain support, but I'm not even sure what I'd be upgrading from, haha, or will I be losing some sort of grandparented-in features. I think that my predecessor set this up a long while ago, since the plan we're on is no longer being offered.

[#4]

I checked, and you seem to be on the Starter (legacy) plan. There should be 3 users under your account, and it's possible that one of them has access to your billing while you do not. This is the recommended number to call: 1-800-252-9480

As it seems you've just got support in the community here, you can try to use the @ sign to reach out to someone in charge of billing on the Optimizely team.

[#5]

Thanks Robert, I tried the number. However distorted their voicemail sounded I think I was able to decode the message after the 5th time I heard it and sent them an email. Hopefully someone will be able to get back to me.

Cheers!
Tomasz

[#6]

Anytime and hope you get everything sorted accordingly.

[#7]

Hi Tomasz,

Let me know if you don't hear back from anyone and I can track someone down to help!

Daniel

[#8]

Thanks @DanielQ,
I'm starting to think that we're on some sort of a free plan, which would make total sense now. I took over my predecessor and he didn't leave me much info, I just didn't want to close anything that we might still be using, but also wanted to ensure that billing is up to par, but from what I hear, this account hasn't been really utilized. I'll do some more digging, but I suppose if there is a card on file and it's expired, they'll probably send me a warning info sooner or later.

[#9]

Yes, if you're on a "Starter" plan, then it's free and we won't bill you anything. You're also right that our billing department will send you ample warning if they need you to update your billing information!