Any hints on Optimizely billing?
Hi guys and gals,
I'm trying to update my payment method, but apparently it's not an option anywhere. I tried to contact support, but apperently starter plan that we've had for a while does not offer email support, so now I guess I'm bound to having my account removed for non-payment because the credit card on file lapsed. Did anyone else have that issue?
I don't even have a clue what the monthly payment is, I only know I can cancel it...
As it seems you've just got support in the community here, you can try to use the @ sign to reach out to someone in charge of billing on the Optimizely team.
I'm starting to think that we're on some sort of a free plan, which would make total sense now. I took over my predecessor and he didn't leave me much info, I just didn't want to close anything that we might still be using, but also wanted to ensure that billing is up to par, but from what I hear, this account hasn't been really utilized. I'll do some more digging, but I suppose if there is a card on file and it's expired, they'll probably send me a warning info sooner or later.