Audiences Options Not Appearing - Can't Segment by Device
I'm trying to segment my audience based on device. I'm only seeing 3 options in the audiences pop-up. I attempted to post a screenshot from my account, but can't figure out the insert/edit image button.
When I click any of the 3 options listed in the support article about creating audiences, I am shown only 3 options in the "possible conditions" box:
Has Universal User ID
My coworker has an account as well, and his has the listed possible conditions that include device. Please let me know why only 3 options are appearing, and how I can segment my audience based on device. I would like the experiement to run only on desktops. Thanks!
Solved! Go to Solution.
It looks like you are not actually subscribed to a plan, which would explain why your current audience options are limited. You can visit our page: https://www.optimizely.com/pricing and see which options are available in each plan (starter vs enterprise). If you choose to go with the Starter plan, simply click the Get Started button at the bottom of the pricing page and all of the audience conditions will immediately become available to you.
Here's a screenshot. Column 1 is Starter plan and Column 2 is Enterprise plan