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Audiences bug - Not excluding mobile

ChrisMoOKL 08-31-15
Accepted Solution

Audiences bug - Not excluding mobile

Hey everyone,

 is anyone else seeing a bug with the audiences with the Device conditions?

I have a test using with the condition that it's only to target iPad or Desktop/laptop. But mobile visitors are being included, EVEN after adding the second condition that "device is NOT using other mobile phone or iphone"

 

 

Amanda 09-01-15
 

Re: Audiences bug - Not excluding mobile

@ChrisMoOKL - Are you still experiencing this issue? I am forwarding this along to our support team who can look into this bug in more detail. 

Optimizely
ChrisMoOKL 09-01-15
 

Re: Audiences bug - Not excluding mobile

We're good, Amy Herbertson helped me out
Amanda 09-01-15
 

Re: Audiences bug - Not excluding mobile

Cool. @ChrisMoOKL, if you are up to it, would you be able to post a quick description of what was causing the confusion and how you fixed it so that others can quicly identify and avoid the same thing?  Thanks! 

 

 

Optimizely
ChrisMoOKL 09-01-15
 

Re: Audiences bug - Not excluding mobile

Solution: when using multiple audiences, make sure they don't conflict with each other. case in point i had Audience A and Audience B

A - Device is NOT Tablet
B - Device is Tablet & Desktop

My bad...