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Can't load shopping cart

JuliaFok 01-26-15

Can't load shopping cart

Hi All,

 

I performed the exact steps which had been recommended here https://help.optimizely.com/hc/en-us/articles/200179074#login, but I still can't load the content of the shopping cart. 

 

Please help to find out the reason

Thanks

BR, Julia

Level 1

Joel_Balmer 01-26-15
 

Re: Can't load shopping cart

Hi Julia,

 

Are you able to give a little more information about your shopping cart? Such as:

 

  • The URL of the cart
  • Details of how you reach that URL (it might redirect you try accessing the URL directly)

 

Alternatively, if you're looking to update the shopping cart on the product page you may need to use interactive mode (after performing the steps in the article you linked to). You can read more about interavtive mode, here.

 

It could also be an editor loading issue - some very useful steps are detailed in this post, here.

 

I hope that helps!

JuliaFok 01-26-15
 

Re: Can't load shopping cart

Hi Joel,
Thanks for your feedback.
- the URL of the cart is http://elite-power.com.ua/korzina
- to reach this URL you should either click on the direct link on the top right corner or click on an action button on a product page.

I reviewed the articles you had provided and have one questions: Should I add Optimizely snippet before uploading the page?
Many Thanks.
Level 1
Joel_Balmer 01-26-15
 

Re: Can't load shopping cart

Hi Julia, yes implementing the Optimizely snippet certainly helps with editor loading.

Let me know if that helps you load your page!
Amanda 01-27-15
 

Re: Can't load shopping cart

As @Joel_Balmer  mentioned, you need to add the snippet to the page before you can load pages that require session specific information, like your cart page. You can find instructions on how to do this here: https://help.optimizely.com/hc/en-us/articles/200040095-Implement-the-Optimizely-Snippet

 
There is also a second issue. Your cart is not based on cookies. For example, if you add an item to the cart, you see the item in http://elite-power.com.ua/korzina. However, if you copy this URL and paste it into a new tab, the item disappears. If you can't see the page in a new tab, then Optimizely won't be able to load it either. My recommendation would be to create a static version of the page so you can load it into the editor. Then, just set your targeting settings so that your experiment runs on the live page. 
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