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Can´t reach the Academy (redirect)

Mr-BS 06-03-16
Accepted Solution

Can´t reach the Academy (redirect)

Hi guys,

since I started here I´m not able to reach the Academy.

By clicking the "Foundations of Web A/B Testing" link for instance, I receive an redirect an the following window.

optimizely-redirect.png

By clicking the "suppot page" link I´m landing on the knowledge base site.

I´m not a bad guy, please let me in Smiley Wink

Level 2

AllisonR 06-06-16
 

Re: Can´t reach the Academy (redirect)

Hi there,

 

Sorry to hear you're having trouble accessing the academy! Can you try clearing all your Optimizely cookies and sigining in to Optimizely again? If you're still seeing this error, it would be great if you could send me the following so I can help further:

 

  • A screenshot of what you're seeing when you try to access the academy with the developer console open - you can access the console in Chrome by pressing option + command + J on a Mac or ctrl + shift + J on a PC
  • Details of whether the problem is limited to specific machines, browsers or networks

 

Thanks!

 

Allison
Sr. Technical Support Engineer
Optimizely | EMEA

Allison
Sr. Technical Support Engineer
Optimizely | EMEA
Optimizely
Mr-BS 06-06-16
 

Re: Can´t reach the Academy (redirect)

Hi Allison,

thanks for your reply.

 

Clearing the optimizely cookie(s) or using another browser didn´t solve the problem for me.

Will check the console and send you an pm with it.

 

This behaviour happens on different machines (OSX), tested with Safarie, Chrome and Firefox, all up to date.

 

Level 2
Uwe 06-17-16
 

Re: Can´t reach the Academy (redirect)

Hi, 

 

this seems to be an ongoing problem. I sent Allison some screens with header informations.

 

Bildschirmfoto 2016-06-17 um 15.01.15.png

 

Best regards 

Uwe

Uwe Möller-Göbel
Uwe
Level 1
Mr-BS 06-26-16
 

Re: Can´t reach the Academy (redirect)

The Optimizely team fixed it.

Thnaks, can reach the academy now :-)

Level 2