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Can't sign up to a plan

jenner123 05-03-16

Can't sign up to a plan

I'm having trouble starting an experiment out.

 

So I sign up for the free account, create my experiment and click to activate.

 

I then get this msg:

 

You're almost done.

Sign up for a plan to start your experiment

Once you've signed up, reload this page and you'll be able to start your experiment immediately.

 

 

It takes me to the plans page. I click on the Starter plan, and then it takes me to https://www.optimizely.com/create-account/

 

If I click on Already have an Optimizely account? Sign in here it just takes me back to the account without a plan. I get the same thing going into account settings.

 

How do I sign up?!?!?!

 

DavidS 05-04-16
 

Re: Can't sign up to a plan

Hi jenner123,

 

Thanks for reaching out to Optimizely Support!

I have logged into your account and was able to subscribe to a Starter plan. 

 

You should be all set now and experiments should be allowed to run. 

 

Let me know if this helps or if you have any other questions!

 

Best,
David

 

Optimizely
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Rifqi 05-09-16
 

Re: Can't sign up to a plan

I got same problem with Jenner, how to resolve this issue?
Level 1
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mpancho 12-28-16
 

Re: Can't sign up to a plan

I have the same problem described here. Please can you help me solving that?

Level 1
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Franzi 03-09-17
 

Re: Can't sign up to a plan

I have the same problem described here. Please can you help me to solve it?
Level 1
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gp30 05-30-18
 

Re: Can't sign up to a plan

Also having the same issue.
Level 1
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dcorkill 06-26-18
 

Re: Can't sign up to a plan

Also having the same signup issue - we had a trial account last year, loved the service, now we'd like to sign up with an actual plan so we can start A/B testing again.

After one ticket, 2 emails and a phone call, I have not been able to contact anyone about getting started? I don't see a way to sign up online?

Thank you!

Drew
Level 1
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Re: Can't sign up to a plan

Seriously, how is it so ridiculously hard to SIGN UP? Shouldn't that be your main call to action? Isn't your main goal getting people to start new accounts with you? I've just spent the last hour scouring your site for somewhere to sign up... it shouldn't be this hard.. 

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