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Cannot edit page

ezdotcom 11-01-16

Cannot edit page

Hi,

 

 

I'm unable to edit a page i'm running a test on.

 

I'm opening the editor and each time it is saying 

Sorry, but we were unable to load http://www.

 

I've checked that the javascript is installed and it is, i've also disabled the adblocker running.

 

Can someone please help?

 

Level 2

robertchan 11-01-16
 

Re: Cannot edit page

Try clicking the shield if you're using Chrome (you can see what it looks like at this link: https://support.google.com/chrome/answer/1342714?hl=en). Once you've clicked the shield, try hard refreshing whilst on the page (if you're on a Mac, you'd hit command + shift + R).
Robert Chan

blueacorn 11-01-16
 

Re: Cannot edit page

Hey There, 

 

I found the solusions listed below ushually fix the problem. In some cases, especially if you are working in a staging environment, the server will outright deny you access. When that happens you will have to rely on the Eode Editor to make the changes. 

 

- Try logging into the site in another browser tab (this might create a session cookie which can be accessed by the iframe in the editor)

- Try switching into interactive mode and see if you can get the login prompt to load (if a login is required for staging)
- Try loading the page in "pop-out" mode (icon is in the top left corner of the editor). This will only work if the Optimizely snippet is implemented on the page.

 

Hope that helps!

 

ezdotcom 11-01-16
 

Re: Cannot edit page

Unfortunately that did not resolve the issue :-(
Level 2