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Crazy Egg and Optimizely clicks do not match

ergin 05-20-16

Crazy Egg and Optimizely clicks do not match

[ Edited ]

Hi Guys,

 

I'm running three different campaigns on optimizely and using Crazy Egg to analyse the visitor's behavior. I have already integrated Crazy Egg on optimizely and my previous campaigns' clicks were matching but some reason these three campaign clicks do not match. Any thoughts? 

 

Also, I have stopped the campaign, duplicated and run the experiment again unfortunately crazy egg didn't pick up the new campaign. Do I need to start the experiment from scratch?

 

Campaign settings: 

Target audience: Adwords visitors (Querry parameters)

Traffic allocation: %50 %50

Integrations: Crazy Egg and Adwords

 

PS: Please see the results in the attached file.

 

Thanks,

Ergin

Level 2

Lyndsey 05-24-16
 

Re: Crazy Egg and Optimizely clicks do not match

Hi Ergin,

 

For the new experiment - from my experience there is always a big delay in the data from CrazyEgg, varying from a couple of hours to a couple of days. How long have you had the new experiment running?

 

In terms of click tracking, the difference could also be in the URL settings that you've setup in both tools - you can use the URL Validator (Options > URL Targeting > URL Validator) to confirm that you are targeting the intended set of urls.

Thanks,
Lyndsey
Technical Support Engineer
Optimizely
Optimizely
ergin 06-29-16
 

Re: Crazy Egg and Optimizely clicks do not match

Thanks for the reply! It is true that there's a big delay. Hopefully they will improve it.
Level 2