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Desktop App Issues/Questions

JasonDahlin 02-23-17

Desktop App Issues/Questions

The "how to install the desktop app" page says to open a support ticket, but it seems silly to ask questions this way since there may be bugs that we can let others know about or other differences between how the web performs vs the desktop app.

--Jason Dahlin
Analytics and Testing Guru Smiley Happy
Experimentation Hero

JasonDahlin 02-23-17
 

Re: Desktop App Issues/Questions

Issue: Windows Desktop App - I am unable to rename variations (I select "rename variation" but nothing happens).
--Jason Dahlin
Analytics and Testing Guru Smiley Happy
Experimentation Hero
Jason-GSell 02-23-17
 

Re: Desktop App Issues/Questions

Thanks, Jason! I'll pass this along to our support team. 

If this solved your question, please accept it as a solution!
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Breana_Eads 03-01-17
 

Re: Desktop App Issues/Questions

@JasonDahlin are you working with Classic or X inside the desktop app?

 

For classic enter the experiment and then click on the experiment title in the upper left, the field should become gray as you hover over it with a small pencil icon appearing, then when clicked the field should become active and you will be able to make the change.

 

classic.png

 

In X open the experiment navigate to the settings tab on the left side toward the bottom. From this pane you can change the title of the experiment and the description of the experiment, be sure to click save when finished

Optimizely X.png

 

Hope this helps clear up the confusion.

Breana Eads
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JasonDahlin 03-01-17
 

Re: Desktop App Issues/Questions

Hi @Breana_Eads,

I'm talking about renameing the variations.

When I click the "reanem variation" as show in this screenshot, nothing happens.

http://pasteboard.co/EeVlLi9XE.png

--Jason Dahlin
Analytics and Testing Guru Smiley Happy
Experimentation Hero
santhony7 03-01-17
 

Re: Desktop App Issues/Questions

I was able to edit my Classic account experiments. Maybe check for JS errors in the console?

Anthony Smith
1488389159.png
JasonDahlin 03-01-17
 

Re: Desktop App Issues/Questions

@santhony7- looks like your screen shot if from the web browser, not the Windows Desktop app.

--Jason Dahlin
Analytics and Testing Guru Smiley Happy
Experimentation Hero
santhony7 03-02-17
 

Re: Desktop App Issues/Questions

Yep. Sorry. I didn't read close enough. Good luck! :-)
Anthony Smith
Breana_Eads 03-02-17
 

Re: Desktop App Issues/Questions

You are correct there is an issue with renaming a variation in classic using the desktop application.  This is a known bug that will not be fixed at this time.  The work around for changing the variation names is to login to the webapplication and make the changes to the variation name from there.

 

Breana Eads
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JasonDahlin 03-02-17
 

Re: Desktop App Issues/Questions

[ Edited ]

And now the "cancel" button is missing from the web editor so I cannot cancel the "Loading..." which fails almost all the time.  If I "cancel" the editor, it lets the "edit code" button work.  If it times out loading, "edit code" doesn't do anything.

http://pasteboard.co/43Lrpt52C.png

 

So now I *have* to use the desktop app to add code to the experiment.

(But I still need to use the web to rename to variaitons).

 

FYI @Breana_Eads

 

Edit - the "cancel" button is back now.  Not sure why it disappeard for a few hours.

--Jason Dahlin
Analytics and Testing Guru Smiley Happy
Experimentation Hero