Different Domains in Tracking Code
I've never seen this happen before. I put up a new test and went to use the Diagnostic Report. I'm seeing an error that says "The Optimizely code snippet uses the wrong ID". The number it gives is the one I'm using.
I've done View Source on the original page from our server and I can see my snippet and it matches what is in the Diagnostic Report. I've cleared the cache on our server but the issue remains.
If I look at the Optimizelt version, it's calling //optimizely.s3.amazonaws.com/js and not //cdn.optimizely.com. I think the domain difference is the source of my problem.
Is there a way to force Optimizely to clear its cache? I tried shift refresh in the browser but that didn't work.
I am not clear on what you are referring to with: calling //optimizely.s3.amazonaws.com/js in the Optimizely version. Could you perhaps explain what you mean by this?
However when you can verify the snippet on your page matches the snippet of the project your experiment exsists in, your experiment should be able to run on your page.
I hope this helps!
Technical Support Engineer