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Experiment fires, custom event shows in network traffic, report shows visit, but no conversion :/

krazyken04 05-06-15

Experiment fires, custom event shows in network traffic, report shows visit, but no conversion :/

Hey there! Big fan! I'm a dev / technical marketer. 

 

I've implemented a simple text change experiment to test out whether or not this will work for us. 

 

  1. On the landing page, my text does indeed change when given the proper parameters. 
  2. Checking my cookie shows I'm bucketed to the proper experiment ID
  3. Clicking submit takes me to a page that will fire a custom event
  4. I can see in the network traffic that the custom even fires by looking at the N param of the event post
  5. My report shows the visits I've created using incognito browsers in chrome
  6. Unfortunately, my report shows no custom events firing

Is this a function of just waiting for the data, or is this me doing something incorrectly :\

 

Thanks tons for the help!!!

 

Re: Experiment fires, custom event shows in network traffic, report shows visit, but no conversion :

Hey! Thanks for reaching out.

Could you send a screenshot of the network data showing the custom-event firing. Specifically, we'd like to see the Query Parameters data.

Is there an X parameter? If there is not an X parameter, even if the event is firing, the data may not be attributed to your experiment.

Also, this information would be extra helpful to troubleshooting this:

- A screenshot of the custom event code you've placed in your source code
- A screenshot of the details of this custom event goal.
- The experiment ID and the URL where the custom event will be firing.

Looking forward to hearing back!


Best,
Amy Herbertson
Customer Success