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Free limit attained although experiments were paused

guelen 07-21-16

Free limit attained although experiments were paused

Hi, Can you please help me understand how is it possible that I achieved our limit of 50,000 active users in experiments although the experiments were paused? 

 

Thank you.

 

Level 2

Reneevl 07-22-16
 

Re: Free limit attained although experiments were paused

Hi there,

 

When you have a starter plan and you exceed the 50,000 monthly unique visitor limit, your experiments will be paused until the beginning of the next monthly billing cycle. This cycle begins on the day of the month when you started your subscription.

Visitors are only bucketed in an variation when an experiment is active and not paused. Perhaps someone else on your team turned the experiments back on?

 

I hope this helps!

Renée van Leijen
Optimizely