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Goals From Call Tracking Metrics Not Showing up

brettdc 08-04-16

Goals From Call Tracking Metrics Not Showing up

So I am on the free version. I use calltrackingmetrics.com and they intergrate directly with optimizely. In their platform I have setup a goal called "calls". 

 

In the past I would setup an a/b test and then import my calls goal from calltrackingmetrics and optimizely would register those calls and tell me which page outperformed. 

 

No I can't get optimizely to register the calls. I "can" see the experiments in my calltracking metrics but they only tll me how many totals calls each page received. They can't tell me how many visitors however so I can't see the conversion rate for each version. 

 

Not sure what's wrong. 

 

Thanks

 

Brett

Level 2

Mario 08-08-16
 

Re: Goals From Call Tracking Metrics Not Showing up

Hi there,

Thanks for reaching out to the community! Since this integration is provided by CallTrackingMetrics, I'd recommend to first talk to the CallTrackingMetrics Support and share their feedback here in this thread to get a better insight of what could be causing this issue on their end.

I'm looking forward to your reply!

Best,
Mario
Sr. Technical Support Engineer
EMEA | Amsterdam
Optimizely