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Has anyone had trouble changing hyperlinks after a test has begun?

sagekreyol 06-05-15
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Has anyone had trouble changing hyperlinks after a test has begun?

I'm a newbie trying to use Optimizely on a website called http://kgieworld.sg.  We use Joomla 2.5 as our CMS.  I was running an experiment where I added text and a hyperlink to my website.  The hyperlink was initially written as customer.kgieworld.sg/ but when it was published live, it got interpreted as http://kgieworld.sg/en/customer.kgieworld.sg/

 

I went into Optimizely and changed the hyperlink to http://customer.kgieworld.sg/

 

I saved and did a preview and the preview link has the updated version.  However, when I look at the live version on the website, it still has the old link.

 

I've tried pausing my experiment and shifting 100% of the allocation the the orginal without the new text.  Neither of these work, so I'm either going to do a redirect or remove the snippet for now.

JDahlinANF 06-05-15
 

Re: Has anyone had trouble changing hyperlinks after a test has begun?

I noticed some issues with snippet updates yesterday... perhaps this is related.

 

 

Your current optimziely snippet running on your site has this line of code which, I presume, is the one you tried changing:

$(".header-login").attr({"href":"customer.kgieworld.sg/"});"
 

 

It doesn't look like the latest revision of your snippet has been pushed live yet.  The revision served by your site is revision 35. There is no easy way I know of to find out what your current revision should be other than to open up your browser's console and save a change to your experiment.  You will see a bunch of log messages that look like:

 

[verify] Loading project: 2163150007 at level: amazon	bundle.js (line 37)
[verify] Revision 36 < 35 (attempt 2)

Eventually that message will change to:

 

 

[verify] Project: 2163150007 level changed: done

If everything above sounds correct, try pushing the changes live again by re-saving your project.  Even something like adding a URL to exclude would work (for example, exclude http://www.cnn.com then save the changes.  Once the project re-saves, if it's still not working, submit a support ticket and they can do some sort of "hard reset" (I forget what they called it) to make sure that the most recent version makes it out to the CDN,

 

Good luck!

Re: Has anyone had trouble changing hyperlinks after a test has begun?

[ Edited ]

Hi there,

Can you share the URL with us? Also, do you have an experiment ID I could look at?

- When you made the change, did you make sure to re-save the experiment? (This is actually a common error users make).
- Also, did you check whether you were on the correct revision of the Optimizely snippet?

When we QA in Tech Support, we'll often save the experiment, open the developer console and observe what version the snippet is loading up. It will look something like this. 92 > 93 This signifies that the most recent revision is revision 93.

If you refresh your live page now in a browser and open the developer console, you can use the data object and type optimizely.revision into the console. If you're on the most recent revision it will return 93.

Looking forward to hearing back from you!

Best,

Amy Herbertson
Customer Success

Re: Has anyone had trouble changing hyperlinks after a test has begun?

Just realized Napoleon beat me to it!
Amy Herbertson
Customer Success