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Issue with images not loading in live experiment

kgalitz 07-19-16

Issue with images not loading in live experiment

HI Optiverse!

 

So I have read and attempted to execute the instructions found in this article: https://help.optimizely.com/QA_and_Troubleshoot/Troubleshooting%3A_Variation_content_doesn't_appear#...

 

I think I am having a timing issue - when I view my experiement in the editor it looks fine, when I switch to the interactive mode my background images in my case study section disappear (towards the bottom of the page). I'm assuming it's a timing thing but I could be wrong. Either way, I am not advanced enough to understand how to implement those code changes in the experiment even though the instructions seem pretty straight forward. 

 

I do not have the enterprise version, so I was using the solution for the non-enterprise version of Optimizely.

 

Anyone run into something similar and have an easy suggestion for fixing?

 

Thank you in advance for your help!

 

 

 

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CouchPsycho 07-19-16
 

Re: Issue with images not loading in live experiment

Can you provide the preview-url and describe the problem regarding this preview, so we might have a look :-)



"the essence of the creative act is to see the familiar as strange." (anonymous)
kgalitz 07-19-16
 

Re: Issue with images not loading in live experiment

https://www.meetalex.com/?optimizely_snippet=s3-4475975280&optimizely_token=d896a390361c9ad7144963a0...

Sorry about that! Here is the preview, the issue I am referring to is actually near the bottom, with the featured case studies. There are background images with gray stripes as well as the picture of the person talking. The person's photo doesn't show up in the variation when it's live.

Also I realize there is another issue here with the preview mode - that "featured products" is showing up at the top and I don't know how to get rid of it..
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