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Known Issue: Delay in display of some data in Results pages

empdev 05-05-15

Known Issue: Delay in display of some data in Results pages

[ Edited ]

Final update at 3:30 PM PST on 5/12/2015

All visitor data affected by this issue has now been fully processed and can be viewed on your results pages.

 

Original post:

We work to make a reliable, trustworthy experience for customers, but occasionally we experience issues. Today we had a service issue that prevented data sent between 11:40 am and 1:14 pm PST from being logged properly in Optimizely. We are now working on processing this data. No visitor events were lost. We will update this post when those events have been fully processed and can be viewed on your results page. Exact timing of that update is TBD, but we are expediting the process so the data will be available as soon as possible.

 

Revenue data sent during this time is not recoverable. Revenue events represent approximately 0.5% of the data we receive on a daily basis. We will be communicating directly with affected customers to ensure they’re aware of this incident.

 

We continually work to improve our services to ensure the accuracy and reliability of your data. Your data is the core of your business as well as ours and we take these types of incidents very seriously. If you have any questions, please reach out to our Support team. You can do so by visiting help.optimizely.com, logging in, and selecting the ‘File a Support Ticket’ option in the top right of the page.


The Optimizely Team

Optimizely

mhopps 05-06-15
 

Re: Known Issue: Delay in display of some data in Results pages

Thank you for the transparency! Glad to hear no visitor events were lost.


Michael Hopps
http://mhopps.com
Level 2
tscala 05-07-15
 

Re: Known Issue: Delay in display of some data in Results pages

Thank you for the transparency and calling this out in the butter bar.
Level 2