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Lost account after email transfer

ArthurF 03-03-15
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Lost account after email transfer

Hi there,

 

I recently tried to transfer an account to another email, but the account hasn't appeared in the requested email and the old one is no longer available to login to.

 

Is there any way to retreive that account?

 

Thanks,
Paul

Level 1

adzeds 03-03-15
 

Re: Lost account after email transfer

Hi Paul,

Submit a support ticket to Optimizely and get them to take a look. If it is not appearing in either of your accounts it is likely that they will need to sort this out for you.

David Shaw
Level 11
Joel_Balmer 03-03-15
 

Re: Lost account after email transfer

Hi Paul

Yes, thanks David, that's right. I've reached out to you offline with regards to this.

Thanks!