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Mobile test in Optimizely creates desktop Heatmap in CrazyEgg

Eram 09-12-16

Mobile test in Optimizely creates desktop Heatmap in CrazyEgg

I started a test in optimizely which is targeted to mobile users. But the snapshot that has been created in CrazyEgg from this test are showing Desktop view. I contacted CrazyEgg and this is their response:

"When Optimizely creates a Snapshot they use the default Screenshot Device of desktop to take the screenshot used in the Snapshot. I would recommend contacting Optimizely for more information."

I was wondering if there is any way to get the mobile snapshots in CrazyEgg from my test in Optimizely?

Level 2

Mario 09-15-16
 

Re: Mobile test in Optimizely creates desktop Heatmap in CrazyEgg

Hi there,

 

Thanks for reaching out to the community.

 

We don't support mobile snapshots since the integration uses the force query parameter method to generate the screenshot and we don't support a device-specific URL (e.g. example.com?optimizely_x1234567890=1&device=mobile|desktop|etc).

 

More information about the CrazyEgg integration can be found here.

 

Best,
Mario

Sr. Technical Support Engineer
EMEA | Amsterdam
Optimizely