Rich-text Reply

Multiple problems

j_casanova 02-10-16

Multiple problems

Hello

 

I write you in order to get some responses, because I have a lot of errors on optimizely...

 

- I am making an experiment and when I change from edition to interactive, it doesnt charge the changes and I see like the original.

- When I click preview mode on projects I always have a 500 error and I cannot see the preview mode.

- In Chrome and Mozilla, I cannot even access to editor, it is always telling me that I need to put the tag (and it is running, 2 motnhs ago I ran an experiment and evertything worked great)

 

Thanks for your help

 

JeanD 02-11-16
 

Re: Multiple problems

Hello there,

 

Would you be able to paste a link to your website so we can have a look?

 

Regarding the Interactive Mode, what you are describing is the default behavior. When you switch from Editor Mode to Interactive Mode, Optimizely automatically reverts to the original page. Changing back to the Editor Mode will show you the page with the variation code applied.

if you'd like, you can find out more about the Interactive Mode by following this link : https://help.optimizely.com/hc/en-us/articles/200039725#interactive_mode

Level 1

Re: Multiple problems

Hi there,

Thanks for reaching out to the community. I've answered your questions below:

Q: I am making an experiment and when I change from edition to interactive, it doesnt charge the changes and I see like the original.
A: Please note that interactive mode will only load the original version of the page. It is not meant to assist in navigating to elements on the page that aren't available on initial load (i.e. drop down navigation items) Read more about that here:
https://help.optimizely.com/hc/en-us/articles/200039725-The-Visual-Editor#interactive_mode

Q: When I click preview mode on projects I always have a 500 error and I cannot see the preview mode.
A: What is the domain you are trying to load in preview? What is your experiment ID? I can have a look. Alternative ways to see and QA your project are via the force parameter and by setting a cookie. Read more about that here:
https://help.optimizely.com/hc/en-us/articles/200107480-Force-a-specific-variation-to-run-and-other-...
https://help.optimizely.com/hc/en-us/articles/200293784-Set-a-test-cookie-Preview-your-experiment-as...

Q: In Chrome and Mozilla, I cannot even access to editor, it is always telling me that I need to put the tag (and it is running, 2 motnhs ago I ran an experiment and evertything worked great)
A: Here are common reasons you may have issues loading website pages in the editor, and suggested ways to debug this.
https://help.optimizely.com/hc/en-us/articles/200179074-Troubleshooting-Pages-not-loading-in-the-Edi...

Good Luck!
Amy Herbertson
Customer Success
j_casanova 02-12-16
 

Re: Multiple problems

Thank you very much!
I will try all of these and I write you.