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kevinfwgc 10-23-15

Not saving

Hi

 

Everytime I go to save, it says

 

(Uploading to CDN) Saved 7 minutes ago
 
And never saves there and then, none of my new experiments are working on my site, but my old ones are. Very frustrating, please advise
 
Amanda 10-23-15
 

Re: Not saving

Hi @kevinfwgc - I am going to open a support ticket for you so the team can look into this critical issue. We'll be back to you very shortly. Thanks for your patience and I'm sorry for the frustration caused. 

Optimizely
robertchan 10-27-15
 

Re: Not saving

Hi Kevin,

I have had the same issue in the past - there are 2 things you can do to (hopefully) resolve the issue:

1) Try previewing experiments in incognito mode if you're on Google Chrome (which I learnt the hard way, Chrome is a better browser to build and preview experiments in). If you're on a Mac, the keyboard shortcut is cmd + shift + n.

2) Try combining step 1 with forcing a variation to preview. An example would be as follows:

Link you're testing:
http://teletubbies.com/you-have-see-how-teletubbies-wild-out-on-vacation/

Forcing a variation:
http://teletubbies.com/you-have-see-how-teletubbies-wild-out-on-vacation/?optimizely_xPASTE THE EXPERIMENT ID NUMBER HERE=PASTE THE VARIANT NUMBER HERE

like so
http://teletubbies.com/you-have-see-how-teletubbies-wild-out-on-vacation/?optimizely_x3555520222=1

Keep in mind that the index starts on 0 for variant number.
Robert Chan