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Optimizely experiment not showing up in Crazy Egg

Rod 01-20-15

Optimizely experiment not showing up in Crazy Egg

[ Edited ]

My "Add to cart page" experiment is not showing up in my Crazy Egg dashboard. Crazy Egg support says this is an optimizely issue and that the Crazy Egg reports for this experiment should be created automatically by Optimizely. Please help.

 

Thanks,

Rod

Rod
Level 1

Joel_Balmer 01-21-15
 

Re: Optimizely experiment not showing up in Crazy Egg

Hi Rod!

 

Just to check, have you double checked all the steps from our support article on the Crazy Egg integration, here? The key steps are turning on the integration from your home page (integrations tab), force variation is turned off (project settings tab), making sure the API key is correct (from the editor > options > integrations). Once your experiment has been successfully integrated with Optimizely, you should be able to see your snapshots created from the CrazyEgg dashboard.

 

Also, did you check out whether anyone else has experienced the same issue as you such as these two posts, here, and here.

 

If you have any more information that you think would be useful, then hopefully you can get your integration working correctly!