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Optimizely is NOT tracking goals properly all of a sudden. How do I troubleshoot?

mkstvnsn 02-02-17

Optimizely is NOT tracking goals properly all of a sudden. How do I troubleshoot?

I have click and page view goals set up. Optimizely is showing me 0's for some of them but I also have Hotjar recordings active. I can literally watch users complete my goals, but Optimizely is not tracking them. These are duplicates of previous experiments that appeared to be working properly.

 

Is there a delay before goals are registered? I just launched this recent experiment a coupld of hours ago and it is registering traffic, but not clicks or page views.

 

Yes, the snippet is installed properly. I've been using Optimizely for the past year. 

Level 2

RyanC 02-02-17
 

Re: Optimizely is NOT tracking goals properly all of a sudden. How do I troubleshoot?

I would check if the audience condition is satisfied. There might be a situation when they come to trigger a goal they are no longer applicable as a valid audience. On the side note are you using iFrames?
Ryan
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