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Optimizely registers less visitors than the actual numbers of visitors

alineplemos 12-29-16

Optimizely registers less visitors than the actual numbers of visitors

When I go to Google Analytics, the numbers of visitors are too much bigger than the visitors registered in Optimizely. I would like to know why this is happening.

Thank you!

RyanC 12-30-16
 

Re: Optimizely registers less visitors than the actual numbers of visitors

In Google Analytics are you applying the same filters as what is in your Audiences and URL Targeting?

Further information to integrate Optimizely and Google Analytics: https://help.optimizely.com/Integrate_Other_Platforms/Integrating_Optimizely_with_Google_Universal_A...
Ryan
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The best solution is the simplest.

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robertchan 01-02-17
 

Re: Optimizely registers less visitors than the actual numbers of visitors

This might be caused by the way visitors are counted in Optimizely versus how they are counted in a tool such as Google Analytics. Please refer to this article to understand this topic better: https://help.optimizely.com/Troubleshoot_Problems/Troubleshooting%3A_Analytics_discrepancies,_Google...
Robert Chan

Experimentation Hero

Re: Optimizely registers less visitors than the actual numbers of visitors

I have the same problem and the difference between Google Analytics and Optimizely are too big, to consider it as a simple counter issue.

Since Optimizely register 15000 Hits Analytics register over 75000
Im still traying to figure out what s wrong
SEO and CRO Specialist
JasonDahlin 01-05-17
 

Re: Optimizely registers less visitors than the actual numbers of visitors

Be sure that you are not using a session based metric in GA, such as "Unique Page Views", this uses session based measurement (one user in multiple sessions counts multiple times) whereas Optimizely's is "Visitor" based (one user in multiple sessions counts only one time).

--Jason Dahlin
Analytics and Testing Guru Smiley Happy
Experimentation Hero

Re: Optimizely registers less visitors than the actual numbers of visitors

I will check it.....thanks for your help

SEO and CRO Specialist