Optmizely breaks the page, even if I don't change anything on the variant
I'm trying to test one page of our checkout flow and at first it seemed that even the slightest style change seems to break the page. What I mean by "break" is when I fill out the form and hit "continue" it just spins and never goes forward. The odd thing is that I tried just creating a variant with NO changes on it and the behavior is the same- it just spins and won't move forward.
Is there something specific that has to do with post logged in (or in this case) guest checkout pages?
Thanks for reaching out!
I understand that you are having issues with your checkout funnel when the Optimizely snippet is added on the page. Can you confirm that the Optimizely snippet is present on all the pages of your funnel?
If so, I would like to have a closer look at your website in order to diagnose exactly what the issue is. Would you mind posting a link to your website? If you don't want to share the URL publicly, you can pm me directly the link. It would also help to send me login credentials allowing me to access the gated content.
Let's get to the bottom of this!
Thanks for putting a link to your website.
I was able to take a look at your account and noticed that no experiments were targeting this page. Did you still want to run an experiment on this page?
I went through your funnel and you are correct it looks like the snippet is present on all pages. However I was not able to reproduce your issue. Are you still experiencing issues with your checkout pages and Optimizely?
Please let me know so I can start investigating why you are having an issue.
This variant is merely a dupe of the original, I've made no changes to it, but if you try and submit the form it just spins. Our production page does not behave this way, I'm almost certain it's only an issue with any variant I create.