Rich-text Reply

Please help! "Unable to load" error on Visual Editor

hungrygowhere 01-19-17

Please help! "Unable to load" error on Visual Editor

I have encountered this error message on Optimizely Visual Editor since yesterday even though before that the page was always loading properly: 

 

Sorry, but we were unable to load http://www.hungrygowhere.com/singapore/sea-tripod-seafood-paradise-cantonment-tanjong-pagar-chinatow...

 

It also prompts me to Add the snippet to your site even though the snippet is already on our pages and we have ran a few successful tests before. I am not sure what is the problem. Can someone help?

 

Thanks a lot!

RyanC 01-19-17
 

Re: Please help! "Unable to load" error on Visual Editor

I would do 2 things:
1. Include the https:// prefix in the snippet url
2. Move it closer to the top of the <head> tag, before Google analytics
Ryan
------------------------------------------------
The best solution is the simplest.
Experimentation Hero