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Preview Panel not displaying most of the time

imwithsam 05-27-16

Preview Panel not displaying most of the time

Most of the time we preview a variation, the Preview Panel does not display at the bottom. We have tried different browsers and computers, but the display of the Preview Panel is always spotty at best. Is anyone else experiencing this issue? Is it a known one?

AllisonR 05-30-16
 

Re: Preview Panel not displaying most of the time

Hi there,

 

There are a couple of factors that could be causing Preview Mode to not work consistently for you. Here's what you can do to check: 

 

  1. Make sure mixed content is enabled in your browser before clicking the link to open Preview Mode.
  2. Verify your site can handle query parameters. For example the parameter that Optimizely appends to display the Preview Panel is &optimizely_show_preview=true. Does your site allow for this parameter to be added to the URL?
  3. Note the method you're using to access Preview Mode. As is described in this support article, there are two ways to access Preview Mode from within Optimizely. Does one work better than the other? 

 

Best,

Allison
Sr. Technical Support Engineer
Optimizely | EMEA

Allison
Sr. Technical Support Engineer
Optimizely | EMEA
Optimizely