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Receiving error: Something went wrong - Authorization denied

yogodoshi 01-13-15

Receiving error: Something went wrong - Authorization denied

[ Edited ]

After adding the snippet, when I enter the editor I receive a error modal saying

 

"Something went wrong

Authorization denied.

If this error persists, please let us know at our support page.

Our engineering team has been notified."

 

Not very helpful =/

Brian_Abad 01-14-15
 

Re: Receiving error: Something went wrong - Authorization denied

Thanks for reaching out to us with your question!

Are you a collaborator on the account? If yes, could you contact the Administrator of the account and confirm what collaborator role you've been included as? Here's more information on roles: https://help.optimizely.com/hc/en-us/articles/200040775-Manage-collaborators-and-user-roles#roles_ma...

If this is not the case, please let me know and I'm happy to take another look!
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Brian Abad
Manager, Technical Support
Customer Success
Optimizely