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Result does not change/appear

Jimmy1985 02-05-15

Result does not change/appear

Today I faced a problem: the numbers in Results and on the Dashboard (e.g. Visitors) do not change (or appear for new experiments). 

 

It's not a problem with goal setting, because it stopped changing for campaigns that were just fine. I also checked the JS on my website. 

 

Any ideas why did it happen? How can this be resolved?

adzeds 02-05-15
 

Re: Result does not change/appear

There appears to be a problem with Optimizely today!
David Shaw
Level 11

Re: Result does not change/appear

You are right, Jimmy. The same problem is happening here. The status of my experiment is "running" but it is not counting visitors. Several friends are facing the same problem.

Re: Result does not change/appear

I'm seeing the same issue. Experiments were working yesterday, now they are not tracking results anymore. Anyone know whats going on. 

Stephen 02-05-15
 

Re: Result does not change/appear

I am having the same problem. Smiley Happy Nice to know it isn't just me. 

Level 1
Brian_Abad 02-06-15
 

Re: Result does not change/appear

Hey all,

Thanks for bringing this to our attention. Our Engineering team is aware of the issue with the Results page and have prioritized working towards a fix. Feel free to read more information and follow along with updates within our blog post: https://community.optimizely.com/t5/Using-Optimizely/Known-Issue-Results-not-updating-for-some-exper...

Apologies for any inconvenience and we appreciate your patience.
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Brian Abad
Manager, Technical Support
Customer Success
Optimizely