Result does not change/appear
Today I faced a problem: the numbers in Results and on the Dashboard (e.g. Visitors) do not change (or appear for new experiments).
It's not a problem with goal setting, because it stopped changing for campaigns that were just fine. I also checked the JS on my website.
Any ideas why did it happen? How can this be resolved?
Thanks for bringing this to our attention. Our Engineering team is aware of the issue with the Results page and have prioritized working towards a fix. Feel free to read more information and follow along with updates within our blog post: https://community.optimizely.com/t5/Using-Optimizely/Known-Issue-Results-not-updating-for-some-exper...
Apologies for any inconvenience and we appreciate your patience.
Manager, Technical Support