Rich-text Reply

Running test seems to have stopped and there’s no data?

Peter 02-09-15

Running test seems to have stopped and there’s no data?

I had a test running last week. I was able to view it on my production site and to look at the numbers for how things were going.

 

I logged in today and none of my tests are showing up as running, and none of them have a link to click through and see the results.

 

How can I best look into what may have happened? The tests were originally created by another account and then given adminstrator access to mine and another within the company.

Level 2

Amanda 02-09-15
 

Re: Running test seems to have stopped and there’s no data?

Hi Peter, there was a known issue last week that was affecting the results page. It should be cleared up and resolved now, but if you are still seeing issues, I would recommend that you comment on this thread: https://community.optimizely.com/t5/Using-Optimizely/Known-Issue-Results-not-updating-for-some-exper... Our Product Manager, Erika, will be able to help diagnose the problem.

Thanks!
Optimizely
Peter 02-09-15
 

Re: Running test seems to have stopped and there’s no data?

OK—I posted a followup here: https://community.optimizely.com/t5/Using-Optimizely/Known-Issue-Results-not-updating-for-some-exper...

 

(BTW, your link in your response had a period at the end of it, which caused it to be treated as part of the URL and sent me to a broken page. Easy for me to fix by dropping the period from the end in my URL bar. Just a heads up for when you share links with other people in the future.)

Level 2