Setting up click goals
I have a quick question of properly setting up click goal tracking on variations within an experiemnt. I am trying to track clicks on a sign up button in an original variation as well as download now via. app store button in a variation page.
i follwed the proper click goal setup as usggested via. https://help.optimizely.com/hc/en-us/articles/200039905-Click-goals
Tracking seems to be working properly for the original variation button but shows no clicks for the variation (download now via. app store button). When testing clicks in preview mode, actions seem to be tracked properly (see attached screen shot).
Is there anything we could potentially be missing?
Is the variation button a new button created via Optimizely or does it have the same selector as the original variation?
Thanks for this info. The button is a new button created via. Optimizely and does not have the same selector as the original variation. I am thinking that this could be the main reason for the problem.
Thanks for reaching out with your great question in Optiverse! I'm a technical support representative over here at Optimizely and I've taken a look into your experiment to see what may be going on.
I forced myself into the variation of your experiment, clicked on the App Store icon, and it looks like the goal is correctly firing.
While the Preview tool is great for initial experiment QA, we do have a few suggested practices that may be better suited in helping determine whether your experiment has been set up correctly.
We have a great knowledge base article that details how to determine whether goals are firing correctly, which you can find - here: https://help.optimizely.com/hc/en-us/articles/201862554-Your-Pre-Launch-Checklist-QA-your-experiment...
Let me know if there's anything else I can take a look into or if I misunderstood what's going on!
Manager, Technical Support