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Split Test Live - But Not Actually work...

sabian1982 04-23-16

Split Test Live - But Not Actually work...

[ Edited ]

I've set up a new split test between two pagess (both lead to the same order confirmation page later in the funnel which is the conversion page).

 

Both the split test pages are set to receive 50% traffic each, both have the <HEAD> code installed, the split test is running yet despite traffic landing on the first of the two split test pages, nothing is being recorded in Optimizely.

 

Very, very stange - any advice appreciated. 

AllisonR 04-25-16
 

Re: Split Test Live - But Not Actually work...

Hi there,

 

Can you let me know what you see when you navigate to the site and push the Optimizely log to the console? Instructions for how to do this are here. This could give you some insight as to why the test is not running for you.

 

If you see in the log that the test is paused, this could be because occasionally the snippet can become out of sync with the Editor UI. So even though the test appears to be running from your Optimizely dashboard, the snippet could report the test is paused. To fix this, you can pause then restart the experiment to trigger the snippet to update.

 

Does this help? 

 

Best,

Allison
Sr. Technical Support Engineer
Optimizely | EMEA

Allison
Sr. Technical Support Engineer
Optimizely | EMEA
Optimizely