Started using optimizely yesterday. Optimizely stats show only 1 visitor. What's wrong?

**userbob** · **userbob** 11-10-15

I see the optimizely code in my page's <head>. And I saw the test version displayed once when I loaded the page. What could be wrong?

My site is https://userbob.com

**JDahlinANF** · **JDahlinANF** 11-11-15

I visited the site and verified I am in the variation "Variation #1" of the experiment "userbob.com Experiment". Your stats should now say at least "2".

How many unique visitors does GoogleAnalytics show since you added the snippet?

**robertchan** · **robertchan** 11-17-15

There are a few issues that could be causing this, and here are a few things you could check:

- Is there a high enough number of users on your site overall for you to have the number of traffic allocations you have? For example, if you have 100 visitors, and 15 variations, there will definitely be some issues with seeing visitors
- Are you targeting the correct URL? Check whether simple match or substring would work better for what you're doing
- If anything else, set a test cookie to see what your experiment looks like to your users:
https://help.optimizely.com/hc/en-us/articles/200293784-Set-a-test-cookie-Preview-your-experiment-as...

Robert Chan

**jpfotoz** · **jpfotoz** 11-23-15

There are no active experiments running, when I went to your page:
http://screencast.com/t/Y7dIygTsEcwn

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Started using optimizely yesterday. Optimizely stats show only 1 visitor. What's wrong?

Started using optimizely yesterday. Optimizely stats show only 1 visitor. What's wrong?

Re: Started using optimizely yesterday. Optimizely stats show only 1 visitor. What's wrong?

Re: Started using optimizely yesterday. Optimizely stats show only 1 visitor. What's wrong?

Re: Started using optimizely yesterday. Optimizely stats show only 1 visitor. What's wrong?