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Stopped Working - Strange Message

joejob 03-22-17

Stopped Working - Strange Message

Hi,

 

I haven't used Otimizely in the last 2 months, however i've just signed in to create a new experiment.

 

As you will see in the attached, i'm getting the following error when i enter my url:

 

Sorry, but we were unable to load http://mydomain.com

 

01 - My site is working fine

02 - I've checked my header code the and the optimizely snippet is there

 

I can't think of anythning else to check. Any suggestions would be greatly appreciated.

Screen Shot 2017-03-22 at 09.19.59.png
Level 2

Jason-GSell 03-22-17
 

Re: Stopped Working - Strange Message

@joejob It looks like the editor URL has been changed to mydomain.com. Can you check the Editor Settings in the Options menu and change it to a URL from your site?

If this solved your question, please accept it as a solution!
Optimizely
joejob 03-23-17
 

Re: Stopped Working - Strange Message

Hi Jason, I removed my domain for the screenshot / sharing purposes. I have my correct domain in the url.

I tried to upgrade my account so that I would have support, but you have to contact sales... this is surely a massive barrier for you guys?

Anyway, can you please help us fix our account before we upgrade?
Level 2
joejob 03-23-17
 

Re: Stopped Working - Strange Message

@jason-gsell sorry i forget to @ you to the last reply.
Level 2