Stuck on Loading Preview
When I try to load a preview of my experiment it pretty consistently hangs with the Loading Preview screen overlay. It doesn't do it every time, and it seems to go in spurts. I can be viewing the preview fine on one attempt, then I can refresh the page without any editing of the underlying experiment, and the page just sits on the loading preview page. I can try 5-10 times in a row and it won't load, then 2 or 3 times in a row it will load.
I can't correlate it with anything specific thing that I'm doing or can observe. Anyone have thoughts on this?
I'd like to take a closer look at this issue. Could you please submit a support ticket through optimizely.com/support?
Besides using the preview, there are also other methods to test your experiment. A good description can be found on this knowledge base article. How you switch between variations can be read here.
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