Suddenly cannot escape compatibility mode

[#1]

Hi there,

I know there is a thorough support article on dealing with compatibility mode, but it seems I just cannot get it to work properly. 

I already have set up a running experiment without any problems. But now when I want to add a new experiment or edit an old one, the editor only shows the page in a messed up state. This persists even when I enable mixed content. The optimizely snippet was implemented over the official Wordpress-Plugin and I tested it on quite a few broswers - Chrome, Firefox, Internet Explorer and even Opera all with mixed content unblocked but no success.

The odd part: I feel the trouble is connected to either my internet connection or my location. I used to use optimizely from Thailand where the our page is also hosted. Now I am in Germany and it doesn't work. My partner in Thailand can still use optimizely just fine. I also wonder whether the trouble is connected to my page being ridiculously slow (will fix that soon, I hope, haha)

My website is www.buynai.net and I wanted to run an experiment on my products such as http://buynai.net/Duchess-coffee-machine-cm5000. Hope someone can give me a tip on what is going on and what to do. 

Cheers,

buynai

[#2 · Accepted solution]

Hi there!

I'm afraid this is a situation which there is not too much we can do. The Optimizely editor has ~30 second time-out for loading pages, and when I visit those pages referenced they are consistently above this time-out value.

I can see that the snippet is on the page, in which case you can try appending the URL in the editor, with:

&optimizely_disable_proxy=true

This will force Optimizely to wait for a response and load your website using the site's snippet, either by http or https.

But unfortunately, as I say, if the browser struggles to load the page, so will the Optimizely editor.

Let us know if you have any more luck!

[#3]

Hi Joel,

Thanks for the quick reply.

So basically it really seems to be because my page loads ridiculously slow. Unfortunately appending the URL did not help either, so I will have to wait until my page loads faster. I will work on that first then.

Thanks again!

Cheers,

buynai