Rich-text Reply

Tagging Customers in Zendesk

rmacasieb 01-29-16

Tagging Customers in Zendesk

Is there an integration so that when a customer falls into a test, I can add a ticket to said customer in Zendesk?

 

Mario 02-01-16
 

Re: Tagging Customers in Zendesk

[ Edited ]

Hi there,

Thanks for reaching out to Optiverse.

Unfortunately there is currently no Zendesk integration available. A list of all available integrations can be found here.

However, please have a look at our JS API reference page. Perhaps you can use some of the available API calls to build your own logic. 

 

window['optimizely'].data.state.activeExperiments

   - returns a list of all active experiments on a page, that a visitor qualifies for (meeting all targeting conditions) 

 

window['optimizely'].data.state.variationNamesMap

   - returns a list of all experiments and their corresponding variations, which a visitor has been bucketed into

 

I hope this helps!

Best,
Mario

Sr. Technical Support Engineer
EMEA | Amsterdam
Optimizely