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Technical problem after modifying a running experiment

AliciaDD 05-27-16

Technical problem after modifying a running experiment

Hi guys,

 

I launched a new experiment then put it on hold after realizing I had to use a different kind of url targeting. I did the modification then re-activated the experiment.

Since I did that, nothing works: not even 1 visitor registred (even though I tested it myself on the website), no count of objectives in the list on the left, and when I go to the result page it keeps "running". 

 

What can I do without having to do it all over again?

 

Thank you for your help!

 

Alicia

Level 2

JasonDahlin 05-27-16
 

Re: Technical problem after modifying a running experiment

Hi @AliciaDD,

It sounds like your new URL targeting is not working as expected.

Do you have a link to the live site where someone can see what is going on?  Since the experiment appears to not be running on the page you are interested in, we will need the Experiment ID so we know what to look for in your setup.

--Jason Dahlin
Analytics and Testing Guru Smiley Happy
Experimentation Hero