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The endless loop of support!

jmarsVMG 02-02-15

The endless loop of support!

I was sent a "canceled account" message back in December. See here: http://d.pr/i/1aXhC

 

But was still charged the annual fee! When I try to contact support I get: http://d.pr/i/1aWVb

 

Great, so my account IS canceled... yet I still paid for it? WTF people! Where does one file for help? You are charging people and canceling them at the same time? We are so done with you and want our money back!

Level 1

Brian_Abad 02-03-15
 

Re: The endless loop of support!

Hey there,

I've sent you a message to the email listed in your account for further details regarding this. Thanks for reaching out on Optiverse!
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Brian Abad
Manager, Technical Support
Customer Success
Optimizely