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Unique users is much higher than reality

guelen 06-11-16

Unique users is much higher than reality

Hi, 

 

 

I wanted to know if someone encountered this issue or maybe I am not understanding how Optimizely works. 

 

Basically, I have reached the 50,000 unique users in the free plan. 

 

But, in reality our android app had less than 3,000 unique users in the same time period. How come Optimizely got to 50,000 so quickly? 

 

Maybe worth mentionning that I had 2 different experiments in the same time. Maybe they count unique users by experiment? But even if this was true we wouldn't get to 50,000 users. 

 

Thank you for your help, 

 

Guy

 

 

Level 2

Mario 06-13-16
 

Re: Unique users is much higher than reality

Hi there,

 

Thanks for reaching out to the community!

 

I had a look at your homepage and I can see two experiments, which got created on May 27th. Both experiments got exposed to approx. 96.000 visitors, which aggregates to 64.000 unique visitors.

 

Could you please double check?

 

Best,
Mario

 

Sr. Technical Support Engineer
EMEA | Amsterdam
Optimizely
guelen 06-13-16
 

Re: Unique users is much higher than reality

Hi Mario, 

 

Thank you for your reply. 

 

Although I wish I had so many users during that period, this is unfortunately not accurate. 

 

 

I can send you a screenshot of our amplitude dashboard if it helps. It seems like users are counted 3 or 4 times. 

 

Thank you for your help, 

 

Guy

 

 

Level 2