Rich-text Reply
Highlighted

What will happen if Optimizely is Unavailable

appleseed26 3w ago

What will happen if Optimizely is Unavailable

Does anyone know what will happen if Optimizely is down? Right now I am assuming that it will not display the feature at all. Can we set defaults when this happens?

 

Thank you!

0 Likes
0 Likes

Re: What will happen if Optimizely is Unavailable

Hi Appleseed26,

Thank you for your question regarding Optimizely.

In the unfortunate case that Optimizely would become unavailable, the Optimizely snippet would not pull any data so the standard page would load (as if Optimizely was not active). Currently, there are no options to set defaults as the normal website will load.
Kind regards,

Charles Callaghan,
Technical Support Engineer | EMEA
0 Likes
0 Likes

Re: What will happen if Optimizely is Unavailable

Hi @appleseed26 ,

As @C_Callaghan stated - if Optimizely is down, then it will not load at all on your site. This is also the same thing that happens with users who happen to have Optimizely blocked.

 

When this happens, the user will see whatever the website serves up as its default.

If the site has the feature enabled as a default, then everyone will see that feature.

If the site has the feature hidden/disabled, then no one will see that feature.

 

From December 16, 2018 through today, 3% of visits recorded in our web analytics platform had at least one non-500 error page that did not have Optimizely on it. These page views represent about 0.8% of all page views we recorded during that time.

 

For this reason, we try to build all of our A/B tests so that code is only present in either the Control or the Test variation.

 

--Jason Dahlin
Analytics and Testing Guru Smiley Happy


Experimentation Hero
0 Likes
0 Likes