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"Sorry, but we were unable to load"

sam132 03-28-17

"Sorry, but we were unable to load"

Afternoon all,

 

When I login into one of my experiments I'm currently getting the error: Sorry, but we were unable to load https://www.workbooks.com

 

I've had this before and it useally goes a way after a while.

 

Anyone know what causes this?

 

I fire the Optimizely script using Google Tag Manager and our website runs on Drupal 8.

 

Many thanks,

 

Sam

Always looking to connect with optimisation experts, connect at: https://uk.linkedin.com/in/samueljefferies
Level 2

tomfuertes 03-28-17
 

Re: "Sorry, but we were unable to load"

Hey @sam132! I'm unable to load the site as is right now. This article is our go to for debugging: https://help.optimizely.com/Troubleshoot_Problems/Troubleshooting%3A_Pages_not_loading_in_the_Editor

- Tom Fuertes | CTO @ CROmetrics / LinkedIn
"Most Impactful Use of Personalization" and "Experience of the Year" Optie award winner.
Experimentation Hero