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"Sorry, but we were unable to load"

sam132 03-28-17

"Sorry, but we were unable to load"

Afternoon all,


When I login into one of my experiments I'm currently getting the error: Sorry, but we were unable to load


I've had this before and it useally goes a way after a while.


Anyone know what causes this?


I fire the Optimizely script using Google Tag Manager and our website runs on Drupal 8.


Many thanks,



Always looking to connect with optimisation experts, connect at:
Level 2

tomfuertes 03-28-17

Re: "Sorry, but we were unable to load"

Hey @sam132! I'm unable to load the site as is right now. This article is our go to for debugging:

- Tom Fuertes | CTO @ CROmetrics / LinkedIn
"Most Impactful Use of Personalization" and "Experience of the Year" Optie award winner.
Experimentation Hero