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unable to load page

Romen 10-10-16

unable to load page

Hi, I'm trying to set up an experiment, it's always worked fine before in the past, but now I get an error saying it is unable to load the web page. The only feedback it gives is to ensure that the code snippet is on the page, which I have verified that it is. Other than that I don't know what else to do. It has worked just fine in the past and nothing has changed on the web page. What could be causing this?
Level 2

CouchPsycho 10-10-16
 

Re: unable to load page

Hi,

enable mixed content to allow unsecured pages to load into the Editor (in chrome you see a shield in the url input if something is blocked). If that does not help install the Optimizely Chrome Extension to allow pages that refuse to load in iframes to load into the editor's iframe. Find the extension here: https://chrome.google.com/webstore/detail/optimizely/nicncpklpbcicjhlikgnpphpiknjjlpn

Kind regards

Michael




"the essence of the creative act is to see the familiar as strange." (anonymous)
12 a week ago
 

Re: unable to load page

Romen, did Michael's solution work for you? I have the same problem (including that I've run many previous experiments on the same site with no problems) but enabling mixed content doesn't fix things unfortunately.

12
Level 1
JasonDahlin a week ago
 

Re: unable to load page

It still has some issues, but the desktop app has never failed to load my site for me.
https://help.optimizely.com/Get_Started/OptimizelyDesktopApp
--Jason Dahlin
Analytics and Testing Guru Smiley Happy
Experimentation Hero