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visitors are not being exposed to experiment

jjacques 10-02-15
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visitors are not being exposed to experiment

My visitors are not actually seeing the experiments that I've setup. 

 

The optimizely code is up and running, I've made changes, but it's clear that website visitors aren't actually seeing the experiment that I'm running.

 

How can I fix this?

Julien Jacques
Level 2

Amanda 10-04-15
 

Re: visitors are not being exposed to experiment

@jjacques - there could be any number of reasons for this. What makes you think the visitors are not seeing the variation? Do you have 0 visitors on the results page?

 

Can you please post the URL where you expect the experiment to be running along with any audience conditions you set? This will allow us to check out your page in more detail. 

 

Here's a few common culprits:

  • The correct optimizely snippet is not on the page
  • Your audience conditions are not set correctly, and may include a test cookie condition etc.
  • Your URL targeting conditions don't match the page where visitors are actually landing

 

Check out this article which might be helpful: https://help.optimizely.com/hc/en-us/articles/205682568-Troubleshooting-Experiment-is-not-activating . I recommend going through the steps outlined there. 

 

Looking forward to hearing back from you!

Optimizely
jjacques 10-06-15
 

Re: visitors are not being exposed to experiment

[ Edited ]

Sure.
It's behind a signup wall though.

https://analytics.maptiks.com/#/sites

I think the culprit might be because it's behind a sign-up wall and that it's a single page app. But I'm not sure how to work around this.

 

One error, is when I login in icognito mode, it simply doesn't load the app or the page whatsoever. 

Julien Jacques
Level 2
Amanda 10-06-15
 

Re: visitors are not being exposed to experiment

@jjacques - Great catch. Your issue is almost certainly the single page app. With a single page app, there's not a full page re-load, so the Optimizely snippet does not re-execute and the visitors are not getting included in the experiment. Does that make sense?

 

To get around this you actually have to use an activation mode. Can you give this article a read through and let us know if you think this sounds like your problem & might be the solution?

 

https://help.optimizely.com/hc/en-us/articles/200040225-Activation-Mode-Activating-an-experiment-dyn...

 

As a side note, do you say "when I login in icognito mode, it simply doesn't load the app or the page whatsoever" -- do you mean in the editor or in the live flow? 

 

Optimizely